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FAQs

Effective 1st September 2017, foreign tourists will be charged a flat rate of RM10 per room per night for all Tourism Tax (TTx) registered hotel classifications in Malaysia. The Tourism Tax Bill was passed in April 2017.
Please pay the TTx directly to your hotel/lodge during your stay.

In the recent years, there has been a rise in the number of illegal tour operators and tour guides in Malaysia.

However, you can rest assured that FAA World Travel & Tours SDN BHD is a LICENSED tour operator in Malaysia.

All licenses are authorized by the Ministry of Tourism.

Yes, you can. Our tour packages are designed by a minimum of two adult persons. If you want as an independent traveler that time cost will vary from our published rate. Suggesting you contact us as soon as possible. 

Yes, you can. Our tour packages are designed by a minimum of two adult persons. If you want as an independent traveler that time cost will vary from our published rate. Suggesting you contact us as soon as possible. 

Absolutely. Let us know how you would like to customize your trip and we will do our best to accommodate you.

This can be done by emailing us directly. If you wish to have a combination of several tours, mention this in your enquiry and we will arrange a tailored itinerary to fit your interests.

All of our tour packages and services are priced in Malaysian Ringgit (RM/MYR).

Our tours are INCLUSIVE of:

  • Van, coach or boat transport – and occasionally other forms of transport – as detailed in each specific itinerary
  • Accommodation and meals as detailed in each specific itinerary – included Breakfasts are indicated with a (B), included Lunches with a (L), included Packed Lunches with a (PL), and included Dinners with a (D).
  • Transfers as specified in each itinerary
  • Entrance fees as specified in each itinerary
  • English speaking guide.
  • Tipping
  • Airport and other transfers that are not specified in each itinerary
  • Domestic flights (upon request)
  • Some meals that are not specified in each itinerary
  • Optional excursions and sightseeing
  • Travel visas
  • Camera fees
  • Personal expense money
  • Travel insurance and medical fees
  • Other items that are not mentioned in each itinerary

We will collect personal data such as general information which includes your name, gender, age, date of birth and occupation, as well as any other information for identity verification.

Please be informed that your Personal Data will not be kept longer than necessary, which means that we will retain them until we have no more use for it.

Yes, you can. Please contact your Tour Consultant as soon as possible if you wish to change or cancel your booking. Any cancellation requests MUST be submitted to us in writing via email. HOWEVER, we regret that we will be unable to issue a full refund for certain cancellations.

Refunds can take up to 30 days or more.

Yes, you can. After completing your booking send as a request via email and we will shortly added a special meal in your tour.